Resources & Tools
Service Level Agreement Adjustment Template
Set Realistic Expectations When Capacity Changes
When your team’s capacity shifts, adjusting Service Level Agreements becomes critical to maintaining trust with stakeholders. Our SLA Adjustment template gives you the structure to communicate changes clearly and professionally — transforming what could be difficult conversations into productive realignments of expectations.
What You’ll Get:
- Ready-to-use template that guides you through every aspect of SLA adjustments
- Professional framework for communicating timeline, scope, and quality standard changes
- Clear rationale sections to help stakeholders understand the reasoning behind adjustments
- Review mechanisms to ensure adjustments remain appropriate as conditions evolve
How To Use This Resource
- Download the template
- Fill in your service details and capacity changes
- Document specific adjustments to timeline, scope, and quality standards
- Include clear rationales for each change
- Set a review date to revisit the adjusted SLA
- Share with stakeholders in advance of implementation
Who Should Use:
- Project managers navigating resource constraints
- Operations leaders managing capacity fluctuations
- Service delivery teams experiencing staffing changes
- Client relationship managers needing to reset expectations
