Resources & Tools
Service Continuity Matrix
Prioritize What Matters Most
In today’s resource-constrained environment, understanding which services to protect and which to reconsider is essential for organizational resilience. Our Service Continuity Matrix template provides a clear framework to make these critical decisions with confidence.
What You’ll Get
- Ready-to-use Powerpoint template with pre-built service cards and matrix visualization
- Step-by-step instructions for implementation across any department
- Decision-making guide to translate your matrix into actionable strategies
Why This Matrix Works
The Service Continuity Matrix helps you visualize the relationship between how critical a service is to your mission and how many resources it requires. This simple but powerful tool allows leadership teams to:
- Make data-driven decisions about service prioritization
- Identify opportunities for resource reallocation
- Build consensus around difficult service-level adjustments
- Create a defensible strategy for stakeholders
Who Needs This Template
- Department Heads making difficult resource allocation decisions
- Operations Leaders planning for service continuity
- Risk Managers identifying vulnerabilities in service delivery
- Financial Officers seeking to optimize resource deployment
